Store Policy
1.REFUND POLICY
▪ WE WILL REFUND OR EXCHANGE ITEMS WHEN ITS
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DAMAGED OF PACKAGE OR PRODUCT ITSELF,
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WHEN ITS DISCORDANT WITH CUSTOMERS ORIGINAL ORDER
▪ PROCEDURE FOR REFUND
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SHOW US THE EVIDENCE OF DAMAGED ITEM WITH ITS RECEIPT THROUGH STORE CELPHONE OR MESSANGER
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RETURN DAMAGED ITEM WITH RECEIPT WITHIN 7 WORKING DAYS – SHIPPING CHARGE WILL BE ON SHINEKMART
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REFUND TO CUSTOMER TO BANK ACCOUNT OR EXCHANGE ITEM
WITH ANY OTHER REASONS, ITEMS PURCHASED FROM SHINEKMART.COM ARE NOT ELIGIBLE FOR RETURN, EXCHANGE OR RETURN.
2.DELIVERY RULES
▪ FREE DELIVERY
AREA 1: MINIMUM ORDER PHP 1,500 PURCHASE
: DELIVERY CHARGE(UNDER MIN) PHP 150
AREA 2: MINIMUM ORDER PHP 3,000 PURCHASE
: DELIVERY CHARGE(UNDER MIN) PHP 250
PROVINCE 1: MINIMUM ORDER PHP 5,000 PURCHASE
: DELIVERY CHARGE(UNDER MIN) PHP 500
PROVINCE 2: MINIMUM ORDER PHP 10,000 PURCHASE
: DELIVERY CHARGE(UNDER MIN) PHP 1,000
3.PERSONAL INFORMATION
▪ STORE WILL ASK BASIC INFORMATION FOR BETTER SERVICE ONLY WHEN CUSTOMER AGREES WITH IT.
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NAME OR NICK NAME OF CUSTOMER
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BANK ACCOUNT(WHEN IT’S NEEDED FOR REFUND)
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CELPHONE NUMBER AND ADDRESS FOR DELIVERY
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USER NAME AND E-MAIL ADDRESS FOR SIGNING UP OUR SITE
PERSONAL INFORMATION WILL NOT BE USED IN ANY OTHER PURPOSE BUT FOR PURCHASING AND REFUNDING
Payment Methods
- G-cash
- PAYPAL
- BANK TRANSFER (BPI)
- Cash on delivery (Area 1 Only)